How a BPO Improved Invoicing and Dispute Resolution to Increase On-Time Payments
As BPO vendors take on new employees when onboarding a new client, it’s always difficult to consolidate payment processing landscapes. Disparate invoice submission systems, dispute processes, tax exposures, workflows, and KPIs create delays and inefficiencies that result in high operational costs.
So when a BPO absorbed nearly 6,000 employees from a client, it discovered the need for a more cost-efficient and timely way to process invoices and make payments across multiple ERPs in 13 countries.
FourQ developed a custom solution using our unique Paymaster software solution to create a streamlined payment process. Paymaster was integrated with the vendor’s and client’s multiple PO and AP platforms, and invoice submissions were standardized to a central contact, providing a single team for disputes and collections.
Overall, the BPO realized:
- Up to a 70% decrease in B2P operational costs
- Improved client relations and reporting
- Reduced AP personnel requirements
- 98% cash on time
Download the full case study to see how Paymaster is uniquely suited to solve payment processing challenges like this one.